Bilingual Customer Service Representative

Inkerman, Ontario
New-Life Mills

Join our team that shares your Passion & Heart for Canadian agriculture! Parrish & Heimbecker, Limited (P&H) has an opportunity for a motivated, forward-thinking, and dedicated individual as a Bilingual Customer Service Representative based in Inkerman, Ontario.

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Work and grow with a family-owned company. 

Join our team with Purpose & History! P&H’s roots go back over 110 years. We have always been a Canadian, family-owned and managed agri-business that understands the qualities and conditions needed for meaningful growth. Our corporate culture values are family values; honesty and integrity with a focus on listening and continuous learning. Like family, we support our staff to always do better. 

With over 70 locations spanning from coast to coast, and trade links around the globe, P&H is growth-oriented, diversified and vertically integrated with operations spanning across grain merchandising, flour milling, crop input distribution and animal feed production. 

Skills and experience for the next step in your career.

As the Bilingual Customer Service Representative, the successful candidate will be responsible for providing our customers with a seamless experience while working hand in hand with production and logistics to capitalize on internal efficiencies.

Your day-to-day activities will include:

  • Manage automated feeding programs and standing orders
  • Curate and process orders accurately and in accordance with regulatory requirements
  • Ensure all orders are generated accurately and accompanied by appropriate labelling
  • Interface with sales team regarding customer requirements, keeping them informed of order status and arising challenges
  • Collaborate with office staff, dispatch and production team to create efficiencies in production
  • Build sustainable relationships and trust with customer accounts through direct, open and interactive communication in order to provide excellent customer service
  • Prepare raw ingredients and feed samples for submission to the laboratory for testing and analysis
  • Professional and pleasant phone disposition in dealing with internal and external customers in a timely manner
  • Provide coverage to invoicing and accounts payable functions as needed
  • Complete general office filing duties

The successful candidate should enter the position with the following qualifications:

  • Post-secondary education and/or two years relevant customer service experience
  • Fluently bilingual in English and French (verbal and written)
  • Agricultural background is preferable, with a working knowledge of medication and the MIB
  • Excellent interpersonal skills
  • Effective time-management skills with ability to meet deadlines, and achieve targets in a team environment
  • Knowledge of the Microsoft Office Suite of software products
  • Demonstrate applicable ethics and due diligence
  • Effective attention to detail and high degree of accuracy
  • High level of integrity, confidentiality, and accountability
  • Ability to respond appropriately in pressure situations with a calm and steady demeanour

To apply or learn more visit us as 

We thank all applicants, but only those selected for an interview will be contacted. 

P&H is committed to building a skilled and diverse workforce that is reflective of Canadian society. As a result, Parrish & Heimbecker, Limited is an equal opportunity employer and is in compliance with the Employment Equity Act. We welcome applications from women, aboriginal people, people with disabilities and members of visible minorities. Accommodations in relation to the job selection process are available upon request.