Water and Sewer bills will be issued quarterly in January, April, July and October and are due on the 30^th of the respective month. Large commercials accounts will be billed monthly.

Bills are payable in the net amount up to and including the due date which is normally at least sixteen calendar days from the date of mailing. Where payment is made by mail, payment will be deemed to be made on the date it is received by the Township. When payment is made through a financial institution, it is deemed to be made on the date stamped. Late payment charges are a one time flat rate charge for payment of bills after the due date. The late payment charge of 5% will apply only to the current outstanding amount.

Pre-Authorized Plan - All customers may choose to have their bills paid on the due date directly from their bank account. A signed authorization and a voided personal cheque are required.

Pre-Authorized Equal Payment Plan - Customers may choose the equal payment plan option. This plan provides for eleven equal, pre-authorized payments based on the estimated annual bill and a twelfth reconciliation payment based on actual water used and payment credits. These payments must be preauthorized and withdrawn directly from the customer's bank account. Customers are required to fill out an authorization form and submit a voided personal cheque.

Prompt action will be taken following the due date to collect the full amount. If payment has not been received by the seventh day following the Due Date of a Water and Sewer Billing, a Collection Notice, in writing, will be mailed to the customer at the last known address.

If payment has not been made following a further seven days from the date of issuance of the Collection Notice, a disconnect notice will be hand delivered by the Utility. If payment is not received within 24 hours of the disconnect notice, the supply of water to the customer will be disconnected. Prior to disconnecting the service, a representative of the Utility will make reasonable efforts to establish direct contact with the customer and with the occupants of each separately occupied unit in the premises.

Reconnection - Any Water/Sewer account in arrears and subsequently disconnected, will be reconnected by the Committee only after all outstanding charges have been received by the Committee. Outstanding charges shall be payable by cash, money order or certified cheque only. Outstanding charges shall include any and all arrears, as well as the most current billing that may not yet be in arrears. It also includes a reconnection charge in the amount of a minimum of $27.00 or the actual cost invoiced by any subcontractor hired by North Dundas Township to perform the disconnect and subsequent reconnection, whichever is greater.